Last updated 4 October 2026 · Version 1
This policy explains refunds for Modebase, operated by MODEBASE PTY LTD, ABN 98 702 573 199. It sits alongside our Terms of Service.
Modebase is free to use: it is free to try, with no card, and the styling itself is free. You are only ever charged if you start a Modebase membership or, as a member, buy an extra space pack, so there is nothing to refund on the free tier.
A Modebase membership (Wardrobe or Collection) is a subscription, billed monthly or annually. If you subscribe and change your mind, your first ten days are refundable on request, as long as none of your pieces has been rendered since your first payment: email support@modebase.co from your account email within ten days of your first payment. A render is the finished catalogue image we generate when you add a piece, and each one costs us real money to produce, so once a piece has been rendered on your paid membership, it is no longer refundable, even inside the first ten days, except where required by law. Pieces you rendered on the free tier before you subscribed do not count. After the first ten days, you can cancel anytime from the billing portal in the app. Cancelling stops the next renewal and you keep your membership until the end of the period you have already paid for, and paid periods are otherwise non-refundable except where required by law. Cancelling never deletes your wardrobe: your pieces are kept, but access to the app is locked once your paid period ends, and everything is restored as you left it if you resubscribe.
Members can buy extra space packs: one-off purchases that add catalogue space and never expire. If you have not used any of the spaces in a pack, email support@modebase.co from your account email within ten days of purchase and we will refund it in full. A space returned to your pack by deleting a piece within 24 hours of adding it counts as unused. Once spaces from a pack have been used, that pack is non-refundable except where required by law.
If you were charged in error, charged twice, or something went wrong, contact support@modebase.co and we will make it right. Refunds are returned to your original payment method through Stripe, usually within a few business days.
Nothing in this policy limits your rights under the Australian Consumer Law. If a service is not provided with due care and skill, or is not fit for the purpose we described, you may be entitled to a remedy that this policy cannot take away.
support@modebase.co - MODEBASE PTY LTD, ABN 98 702 573 199, New South Wales, Australia.