Last updated 19 August 2026 · Version 1
This policy explains refunds for Modebase, operated by Nerida Wendy Lindsay, a sole trader trading as “Modebase” (ABN 11 593 506 649). It sits alongside our Terms of Service.
Modebase is free to use: you get a set number of AI item renders at no charge (currently 10), and the rest of Modebase is free. There is no subscription. You are only ever charged if you buy a render pack or an add-on, so there is nothing to refund on the free tier.
Render packs are one-off purchases that add renders to your balance and never expire. If you have not used any of the renders in a pack, email support@modebase.co from your account email within ten days of purchase and we will refund it in full. Once renders from a pack have been drawn down, that pack is non-refundable except where required by law.
The Wardrobe Audit is a one-off purchase. If you change your mind before we begin preparing it, email us within ten days for a full refund. Once your audit has been delivered, it is non-refundable except where required by law.
If you were charged in error, charged twice, or something went wrong, contact support@modebase.co and we will make it right. Refunds are returned to your original payment method through Stripe, usually within a few business days.
Nothing in this policy limits your rights under the Australian Consumer Law. If a service is not provided with due care and skill, or is not fit for the purpose we described, you may be entitled to a remedy that this policy cannot take away.
support@modebase.co - Modebase (Nerida Wendy Lindsay, ABN 11 593 506 649), New South Wales, Australia.