Terms of Service

Modebase is operated by MODEBASE PTY LTD, ABN 98 702 573 199 (“we”, “us”), based in New South Wales, Australia. Contact: support@modebase.co.

By creating an account or using Modebase, you agree to these terms and to our Privacy Policy.

1. What Modebase is

Modebase is a wardrobe infrastructure layer: you photograph your clothes, and we help you catalogue them as structured data your own AI assistant can read and write, generate catalogue images, build outfits and edits, and share lookbooks. Some features use artificial intelligence and produce generated images and extracted details.

2. Your account

• Modebase is for adults. You must be 18 or older to create an account or use Modebase.
• Keep your sign-in email secure; you are responsible for activity on your account.
• One account per person; accounts are for personal, non-commercial use.

3. Your content and your licence to us

• You own your content. Photos (including any selfies or worn shots you send) and details you add remain yours.
• Licence: so we can run the service, you grant us a non-exclusive, worldwide licence to host, store, reproduce, process, adapt (for example generating cut-outs and catalogue images), and display your content, including passing it to the service providers named in our Privacy Policy for processing. This licence exists only to provide and improve the service, lasts while your content is on Modebase, and ends when you delete the content or your account (except for short-lived backups as described in the Privacy Policy).
• Generated images: to the extent we hold any rights in catalogue images and other outputs generated from your content, we assign or license them to you for your personal use. You are responsible for how you use generated images.
• Sharing: if you create a shared link — a lookbook or a shared outfit — you are choosing to make that content viewable by anyone with the link until you revoke it.

4. Acceptable use

You agree not to:

• upload content you do not have the right to use, or content depicting anyone other than yourself without their consent (including selfies of other people);
• upload photos you do not have the right to use, including product photos taken from a brand or shop, unless you are allowed to use them. You are responsible for every image you upload;
• share or publish another person’s or a brand’s photos through Modebase in a way you do not have the right to;
• upload or generate unlawful, sexually explicit, pornographic, fetish, or otherwise adult content, or any content involving anyone under 18. Modebase is for cataloguing and styling real, everyday clothing, not for sexual, explicit, or otherwise inappropriate imagery;
• use Modebase to harass, impersonate, or harm others;
• attempt to bypass usage limits, probe, scrape, reverse engineer, or disrupt the service, or use it to build a competing dataset;
• resell or commercially exploit the service without our written agreement.

Styling and other AI-assisted features are offered on a fair-use basis. We do not cap ordinary personal styling, but we may apply reasonable limits to, or throttle, automated, scripted, abusive, or excessive use so the service stays fast and available for everyone.

We may remove content or suspend accounts that break these rules. Anyone can report a shared lookbook via the report link on its page.

5. Memberships, payments, and refunds

• Modebase is free to start, with no card, and includes a set number of free catalogue spaces. The current number is shown in the app and may change.
• Memberships. Modebase offers two paid memberships, billed through our payment processor, Stripe, on a recurring basis at the price shown at the time of purchase (in US dollars): Wardrobe (currently US$9.99 per month or US$99 per year) and Collection (currently US$24.99 per month or US$249 per year). What each membership includes, such as how many new pieces you can add each month and how many pieces it holds, is shown on our pricing page and in the app and may change. Each membership renews automatically at the end of every billing period until you cancel. Prices are shown excluding tax. We are registered for GST, so GST is added where it applies, calculated from your billing address and shown in full before you pay.
• How adding and deleting work. Your membership holds up to a set number of pieces and lets you add a set number of new pieces each billing period; both numbers are shown in the app. Adding a piece uses one of that period’s new pieces. On a monthly membership the allowance refreshes each billing period and does not carry over. On an annual membership the allowance is not monthly: Wardrobe makes all 500 of its pieces available from the start of the year, and Collection makes 500 available from the start of the year and 150 more each month after that, up to the 1,000 pieces it holds. An annual allowance renews with the membership and does not carry over.
• Deleting pieces: the 24-hour rule. Deleting a piece always frees the place it held, so it never counts against how many pieces your membership holds. The add itself is only returned if you delete the piece within 24 hours of adding it. That window is there so you can remove a piece whose image failed or came out wrong and add it again. After 24 hours, deleting a piece does not give the add back. The piece has already been generated, and the cost of generating it cannot be recovered. So deleting an older piece makes room under your membership’s limit, but you can add a new piece in its place only if your allowance still has adds left or you buy a pack of extra space.
• Extra space packs. Members can also buy one-time packs of extra catalogue space at the price shown at the time of purchase. Pack spaces never expire, but a pack cannot take a wardrobe past the most pieces its membership holds. The same 24-hour rule applies to packs: if you add a piece using a pack space and delete it within 24 hours, the space is returned to your pack; after 24 hours it is not.
• Auto-renewal and cancellation. You can cancel anytime from the billing portal in the app. Cancelling stops future renewals and takes effect at the end of the current paid period; you keep your paid membership until then. We never delete your wardrobe when you cancel. Once your paid period ends, access to the app and your wardrobe is locked until you resubscribe, and everything is exactly as you left it when you do.
• Refunds. Your first ten days on a paid membership are refundable on request, as long as none of your pieces has been rendered since your first payment. A render is the finished catalogue image we generate when you add a piece, and it costs us real money to produce, so once a piece has been rendered on your paid membership it is no longer refundable, even within the first ten days. Pieces you rendered on the free tier before you subscribed do not count. An extra space pack is refundable on request within ten days of purchase if none of its spaces have been used. After that, paid periods and packs are generally non-refundable except where a refund is required by law. To request one, email support@modebase.co.
• Failed payments and changes. If a payment fails we may retry it and, if it keeps failing, pause your paid features until payment succeeds; your data is kept throughout. We may change prices or what a membership or pack includes with reasonable notice; a price change applies from your next billing period, and never to pack spaces you have already bought.
• AI features consume third-party compute; we may apply fair-use and rate limits to keep the service available for everyone, and may pause AI features temporarily to protect the service.
• Your consumer rights. Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot lawfully be excluded.

6. AI-generated content: what to expect

Catalogue images, detected details, and extracted information are generated by AI and can be inaccurate, incomplete, or visually imperfect (for example, a catalogue image may not exactly match a garment’s true colour, cut, or fit). Do not rely on generated images or extracted details for purchasing, sizing, resale descriptions, or any decision where accuracy matters; check the original item. Results are also not repeatable: the same photo or the same request can produce a different image, a different description, or a different suggestion each time.

7. Using Modebase through ChatGPT and other assistants

Modebase does not control what an AI model says. Not the models behind our own features, and not the assistant you connect. Their answers are generated fresh each time and are not repeatable: ask the same question twice and you can get two different answers, a different outfit, a different choice of what to show you, or different wording. That is how these models work rather than a fault in Modebase. We cannot make the experience identical for every person, or identical for you from one day to the next, and we do not promise that we will.

When you use Modebase inside an assistant such as ChatGPT or Claude, there is a further layer we do not control. That assistant belongs to another company. It decides how to read your request, which of our tools to call, what to do with what comes back, and how to word its reply. We provide your wardrobe data and the tools it may use; the conversation around them is theirs. So the same request can behave differently in different assistants, in different versions of the same assistant, or in two conversations on the same day. An assistant may describe your pieces instead of showing them, call a tool you did not intend, skip one you did, stop partway, or decline the request. None of that means Modebase has lost your wardrobe: your pieces stay in your account and remain available here on the web.

Assistant providers may also change, limit, suspend, or withdraw the way apps like ours connect to them, at any time and without notice to us. That can change or break Modebase features through no act of ours. We will adapt where we reasonably can, and section 8 applies to changes of this kind as it does to any other.

Your use of an assistant is governed by that provider’s own terms and privacy policy, not ours, and connecting Modebase to one is your choice. What we send to an assistant, and what it can read, depends on the permissions you grant when you connect it, and is described in our Privacy Policy under “Connecting your assistant”. Subject to section 9, we are responsible for Modebase itself: the data we hold for you and the tools we expose. We are not responsible for an assistant’s output, availability, pricing, or behaviour.

8. The service may change

Modebase is an evolving product. Features may change, be added, or be removed, and the service may be unavailable at times. We will not remove your stored content as part of ordinary feature changes, and if we ever discontinue Modebase we will give reasonable notice and an opportunity to export or retrieve your content.

9. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

10. Disclaimers

Subject to section 9, the service is provided “as is” and “as available”, and we do not warrant that it will be uninterrupted, error-free, or that generated content will meet your expectations.

11. Liability

Subject to section 9, and to the maximum extent permitted by law:

• we are not liable for indirect or consequential loss, loss of data caused by events outside our reasonable control, or losses arising from your breach of these terms; and
• our total liability arising out of or in connection with the service is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, and (b) US$50.

Where liability cannot be excluded but can be limited, our liability is limited to re-supplying the service or paying the cost of re-supply.

12. Indemnity

You are responsible for the content you upload and share. You agree to indemnify us against claims by third parties arising from content you upload in breach of section 4 (for example, photos of other people uploaded without their consent, or brand or shop photos you did not have the right to use), except to the extent we caused the loss. If you think content on Modebase infringes your rights, contact us and we will review it and remove it where appropriate.

13. Ending things

• You can delete your account at any time in the app; this permanently deletes your content as described in the Privacy Policy.
• We may suspend or terminate accounts that seriously or repeatedly breach these terms, with notice where reasonable. If we terminate without cause, we will give you reasonable opportunity to retrieve your content.
• Inactivity. If your account is inactive for 24 consecutive months, we may close it to free up storage. Before we do, we will email the address on your account and give you at least 30 days to sign in or export your content; if we hear nothing, we may then delete your content and close the account. Any unused pack spaces are forfeited when an account is closed for inactivity.

14. Changes to these terms

We may update these terms as the product evolves. For material changes we will notify you in the app or by email before they take effect; continued use after the effective date is acceptance.

15. General

These terms are governed by the laws of New South Wales, Australia, and the courts of that state have jurisdiction. If any part of these terms is unenforceable, the rest remains in effect. These terms and the Privacy Policy are the whole agreement between us about the service.

16. Contact

support@modebase.co